Return and Refund Policy
We want you to be completely satisfied with your purchase. Here’s our detailed policy for returns and refunds:
1. Return Window
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Eligible products may be returned within 7 days of receiving your order.
2. Return Eligibility
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Items must be in their original, unused, and unopened condition.
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Custom-made or personalized furniture may not be eligible for return (please check product details).
3. Return Process
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Contact us at contact@zafina.store or 636-666-9625 to request a return.
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Provide your order number and reason for return.
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Ship the item(s) back within 10 days of initiating the return.
4. Refund Process
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Once returned items are received and inspected, refunds will be processed within 5–10 business days.
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Refunds will be issued to the original payment method.
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You will receive an email confirmation when your refund is completed.
5. Exchanges
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We do not offer direct exchanges.
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To exchange an item, return the original for a refund and place a new order.
6. Damaged or Incorrect Items
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If you receive a defective or incorrect item, contact us immediately.
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We will arrange for a replacement or full refund at no additional cost.
7. Shipping Costs for Returns
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Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
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Use a trackable shipping method to ensure the item reaches us safely.
8. Contact Information
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Phone: 636-666-9625
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Email: contact@zafina.store
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Address: 111 Victoria Commons Blvd, DeLand FL 32724, United States